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Terms and Conditions

By submitting your order you, the User, agree to be legally bound by all of IMAGERS' terms and conditions.

All orders are subject to review by IMAGERS to ensure all information provided is correct and deadlines are feasible. If you are using our printed order forms, your signature is required to authorize the work specified on the order form and to guarantee payment upon completion or within the terms of IMAGERS' payment policies.

By agreeing to these terms, you assert you have the legal right or license authorizing the requested reproduction or digitization. If you place an online order you must click an "Accept" button which constitutes a signature accepting these terms.

Turnaround Times

Turnaround time begins upon your approval of a digital or physical proof or, if the proof is waived, when the files are uploaded or delivered. Turnaround time starts over if you have not prepared your files correctly and/or included the required support files. "Completion time" does not include additional time required for shipping or delivery to your site.

Our goal is to never miss a deadline. We will go to extraordinary effort to make your deadline. However, IMAGERS does not warrant or intend that our production times are contractual. Clients agree to these terms by submission of their job.

Call to confirm turnaround time for production of large orders.

Upon receipt of proof approval, your order will be considered “in production” and no further changes will be accepted for the printed files, job characteristics, or order turnaround time.

Cancelling an Order

If you cancel a job in progress, IMAGERS will charge you for the work that has been completed. Cancellation or changes to an order must be provided in writing, verbal instructions are not accepted.

Returns and Refunds

We at IMAGERS strive to deliver products of only the highest quality and pride ourselves on our exemplary customer service. If for some reason you aren’t fully satisfied with your printed piece or product, please give us a call and we will work with you to make it right.

For claims relating to damaged goods, you must submit a written request within 7 days of delivery of the product. We may require you to return damaged item(s) before refunding or reprinting your order. Return shipping will be paid by the customer.

IMAGERS does not offer returns or refunds on printed products that are not defective or damaged.

Liability

Limits of Liability :
Presentation Services, Inc. DBA IMAGERS will exercise reasonable care with materials entrusted to us. Submitting your work to us constitutes an agreement by you with us that if such materials are damaged or lost by us, or that we fail to meet your job deadlines for any reason, that we assume no liability for any damages or consequences suffered by you. Items of value or the actual production project sent by the customer should always have the necessary insurance to cover any such occurrences.

Copyrights:
IMAGERS must have legally binding permission to duplicate, digitize or reproduce materials that are marked, known, or suspected of being protected by copyright.

The customer also assumes all liability under current "copyright laws" and under any and all other statutes arising from the performance of Presentation Services, Inc. of any services for the account of the customer, and by submission of job agrees to indemnify and hold Presentation Services, Inc. free and harmless of all suits, claims, damages, and other liability and expense which may arise directly or indirectly out of or by reason of services performed by Presentation Services, Inc. for the customer.

CUSTOMERS ARE EXPECTED TO SEND IMAGERS PERMISSION TO COPY MATERIALS THAT HAVE COPYRIGHTS OR ARE PROTECTED BY COPYRIGHT LAW.

Discount Code Usage

Unless otherwise stated, all coupons, discount codes and/or promotional codes are only valid on orders below $5,000.00 USD. All promotional codes are limited to one use per order per customer. Discount codes expire on their alloted day at 11:59:59 PM EST.