Supply native files from any supported software. We support all major Mac and Windows software
packages (view the pages for the specific output you need for a supported
the appropriate section for the output you require
before preparing your file to ensure proper output. Our support specialists
will offer further guidance on setting up your files if needed.
Send only the files needed to output your
Organize your files into folders
Output File(s) Support
Personal / Ignore (if needed)
File size and color choices
Reference our device guidelines
for resolution and color mode requirements for all of our output devices.
If your graphics do not exceed suggested dpi
requirements, no additional meg charges
will apply. Excessive resolution
(beyond that recommended) results in larger files that take longer to
print with little or no visual improvement in print quality.
Additional meg charges, if applicable, are $2.50 per meg. Extra turnaround
time may be required for large jobs.
Any change to an order in process will cause the job
to be delayed. If you must make a change, call to confirm the change
is possible. Any change must
be in written form.
To ensure font substitutions do not occur, supply all fonts
used in your document.
Mac users should supply
both printer and screen font files for any PostScript
font. OpenType and Truetype fonts have one font file.
Windows users should
supply .pfm and .pfb font files for each font if PostScript, .ttf files
for Truetype fonts, or .otf files for OpenType. PostScript fonts are generally stored on top of the
hard drive in a directory named psfonts. Other fonts are usually stored
in the windows/fonts directory.
Multiple master fonts are NOT supported. These fonts have been discontinued by Adobe and are unreliable for the printing of your file.
Reference our order
checklist to make sure you have
included all elements necessary for output. We highly recommend using the "Collect for Output" feature available in many software
File upload options are integrated into our online
ordering process. Choose "Sending Job by Internet" during the online order process.
Complete the online form and follow the directions for uploading
You will receive an email of your order form. You
will then receive another email after your upload completes to report
the status of your upload.
We also have a send
files area (accessible in the top nav bar from any page on our site). Your order tracking number
and the email address for your order are required to use the send files option.